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Delivery
Once received, your order will be confirmed by our staff and then sent for shipping. Orders generally take 1-3 days to process and ship. Once shipped, your order should reach you within 2-7 business days. If your order is received later in the day, it will usually be processed the next day. This timeline can vary based on various circumstances and is only an approximation. Please keep in mind that at times, if we are experiencing an unusually high volume of orders, your order may take longer to process and ship.
Tracking Information
If available, your tracking information will be e-mailed to you and will also be posted in your 'Account' page under the status of your order. If you do not have tracking information and feel your order is taking an unreasonable amount of time to reach you, proceed to contact us. Note that in certain situations, it may take up to 10 days to receive your shipment.
Signature Confirmation
All rebounder orders require signature confirmation by the receiving party. Packages cannot be left at addresses unattended. If you are unable to be present when delivery is attempted, you can pick up your order at the nearest carrier depot and will need to contact the shipping company directly to arrange for this.
Shipping Carriers
Our carrier often varies depending on your location. Contact us with your location if you require this information.
Wrong Address/Not Accepted/Receiver Unavailable
If our carrier attempts delivery and is not able to successfully do so, your order will be returned to us. If this occurs, you will be contacted regarding your order. If it is determined that the mistake was on our part or the part of our carrier, we will re-attempt delivery at our cost. Otherwise re-delivery may be requested at the customer's expense. If the customer is unreachable or no longer wishes to receive the order, it will be treated as a return and will be subject to our re-stocking fee.
Note that all our carriers make several attempts prior to returning any orders.
PO Box Address
We are not able to ship to PO box addresses.
Shipping Address
As a security and liability measure, we only ship to shipping addresses submitted to payment processors during checkout (Google Checkout / Paypal / Amazon Payments). This means that the address you supply to Needak.ca during checkout must match the shipping address you supply to the payment processor when you finalize your payment. If there is a discrepancy, you will be contacted and if the shipping address you supplied to the payment processor is not your desired destination, your order will be cancelled. If you choose to pay via Paypal, you must ensure that your shipping address is a Paypal 'Confirmed Address' as we only ship to confirmed Paypal addresses. Orders placed using an 'Unconfirmed' Paypal address will be cancelled. |
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